Performance improvement is not a one-time project but an ongoing journey embedded in an organization’s culture, aimed at achieving continuous enhancement. Organizations strive to elevate their performance indicators not only to meet targets or align with benchmarks but also to achieve leadership positions in their field and exceed stakeholder expectations. Making informed decisions about actions needed to improve performance levels requires proficiency in using creative thinking skills (to generate a wide range of ideas) and analytical thinking skills (to identify the most effective and efficient solutions for achieving goals). This program aims to equip participants with a diverse set of tools for performance analysis, innovative development methods, and practical skills in applying these tools through hands-on applications and the use of optimization decision-making software.
- Program Objectives
Upon completing the program, participants will be able to:
- Understand the importance of fostering a work environment that encourages continuous performance improvement.
- Comprehend the four components of the performance development cycle.
- Identify tools for analyzing the causes of performance gaps.
- Explore tools for innovative thinking.
- Learn various quantitative decision-making tools.
- Use decision-support software.
- Select the appropriate tool for making performance improvement decisions.
- Target Audience
- Senior management leaders.
- Members of vision realization offices.
- Members of strategic planning departments.
- Performance ambassadors.
- Members of performance management departments.
- Project managers.
- Internal audit department staff.
- Individuals interested in preparing performance reports.
- Members of organizational development and quality departments.
- Certificate Sample
- Sample Training Materials
- Introductory Video
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Training Program Content
Intellectual Property Rights
Program Overview
- Program Overview
Performance Improvement
- Performance Improvement
Decision-Making
- Decision-Making
Behavioral Errors in Decision-Making
- Behavioral Errors in Decision-Making
Service Quality Gap Analysis
- Service Quality Gap Analysis
Fishbone Diagram (Ishikawa)
- Fishbone Diagram (Ishikawa)
Root Cause Solutions for Performance Issues
- Root Cause Solutions for Performance Issues
Applying Root Cause Analysis Methodology for Performance Issues
- Applying Root Cause Analysis Methodology for Performance Issues
De Bono’s Six Thinking Hats
- De Bono’s Six Thinking Hats
Pareto Analysis
- Pareto Analysis
Decision-Making Methods Based on Certainty Levels
- Decision-Making Methods Based on Certainty Levels
Performance Improvement Decisions Under Uncertainty
- Performance Improvement Decisions Under Uncertainty
Performance Improvement Decisions Under Risk
- Performance Improvement Decisions Under Risk
Monte Carlo Simulation
- Monte Carlo Simulation
Using Monte Carlo Simulation for Managing Dental Clinic Waiting Lines
- Using Monte Carlo Simulation for Managing Dental Clinic Waiting Lines
Using Monte Carlo Simulation for Tangier Cleaning Contract Decisions
- Using Monte Carlo Simulation for Tangier Cleaning Contract Decisions
Using Linear Programming for Allocating Performance Improvement Initiative Budgets
- Using Linear Programming for Allocating Performance Improvement Initiative Budgets
Using LINDO Software to Solve Linear Programming Problems
- Using LINDO Software to Solve Linear Programming Problems
Assignment Method
- Assignment Method
Using the Assignment Method to Allocate Judges to Case Types
- Using the Assignment Method to Allocate Judges to Case Types
Using the Assignment Method for Awarding Bridge Construction Contracts in Omdurman
- Using the Assignment Method for Awarding Bridge Construction Contracts in Omdurman
Make-or-Buy Decision
- Make-or-Buy Decision
Make-or-Buy Decision Using Monte Carlo Simulation
- Make-or-Buy Decision Using Monte Carlo Simulation
Certification Exam
- Tools for Performance Improvement Decisions Program Exam (C8)
About the Author
Dr. Mohammed Mustafa Mahmoud (Dr. 3M)
- Director of Professional Certification Programs, Global Performance Management Academy, Toronto, Canada.
- Holds a PhD in Business Administration (Decision-Making Science) and three Master’s degrees (Management, Civil Engineering, Regional Planning) from the University of Pennsylvania, Philadelphia, USA.
- 46 years of professional experience:
- 20 years as a university professor in the USA, Egypt, Kuwait, and Canada.
- 26 years in strategic planning, performance measurement, and leadership development.
- Served as a consultant to the Ministers of Labor, Health, and Economy and Planning in Saudi Arabia.
- Contributed to developing performance indicators for Saudi Vision 2030 and created a methodology for measuring organizational maturity in performance management for public entities.
- Supervised and reviewed hundreds of strategic plans, performance indicators, and performance reports.
- Served as Strategy Management Director for 5 years at the Jeddah Governorate Municipality.
- Contributed to developing performance indicators for the Guests of Rahman Program and the National Industrial Development and Logistics Program.
- Designed hundreds of Balanced Scorecards for government bodies, private organizations, charities, and universities.
- Developed a methodology for measuring and improving board effectiveness, applied in various private and nonprofit organizations.
- Contributed to establishing academies such as Savola Academy, Panda Academy, and the Knowledge City Institute for Leadership and Entrepreneurship.
Program Statistics
- 12 Training Programs
- +112 Registered Trainees
- Not Enrolled
- Program Cost: $400.00 USD
- Program Content: 24 Lessons
- Certification Exam for Program Completion
- Training Program Certificate