The quality of performance reports and the subsequent decisions made during performance review sessions fundamentally depend on the accuracy of the actual KPI data collected according to each indicator’s designated frequency. Most performance management systems face a critical challenge: the inability to collect precise KPI values in a timely manner for reporting. This program aims to equip participants with the essential knowledge and skills related to various methods for measuring KPI values, enabling them to select the appropriate measurement approach and ensure the quality of the collected data.
- Program Objectives
Upon completing the program, participants will be able to:
- Understand the importance and challenges of accurately collecting KPI data in a timely manner.
- Identify the characteristics of data quality.
- Differentiate between primary and secondary data sources.
- Determine when sampling is required for measuring KPIs.
- Distinguish between various sampling methods.
- Identify different methods for collecting performance data.
- Understand how to measure satisfaction indicators.
- Conduct a data quality audit.
- Target Audience
- Senior management leaders.
- Members of vision realization offices.
- Members of strategic planning departments.
- Performance ambassadors.
- Members of performance management departments.
- Project managers.
- Internal audit department staff.
- Individuals interested in preparing performance reports.
- Members of organizational development and quality departments.
- Certificate Sample
- Sample Training Materials
- Introductory Video
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Training Program Content
Intellectual Property Rights
Program Introduction and Overview
- Introduction and General Overview
Introduction
- Introduction
Importance of Accurate KPI Measurement Systems
- Importance of Accurate KPI Measurement Systems
Planning the KPI Measurement Process
- Planning the KPI Measurement Process
Stages of the KPI Measurement Process
- Stages of the KPI Measurement Process
Primary and Secondary Data Sources for Measurement
- Primary and Secondary Data Sources for Measurement
Surveys and Personal Interviews
- Surveys and Personal Interviews
Measurement by Observation
- Measurement by Observation
Citizen Evaluation of Government Service Quality
- Citizen Evaluation of Government Service Quality
Mystery Shopper
- Mystery Shopper
Checklists
- Checklists
Using Information and Communication Technology Systems
- Information and Communication Technology Systems
Shopper Evaluation of E-Commerce Websites
- Shopper Evaluation of E-Commerce Websites
Experiments
- Experiments
Paper Records
- Paper Records
Electronic Information Systems
- Electronic Information Systems
International Reports
- International Reports
Information, Statistics, and Observatory Centers
- Information, Statistics, and Observatory Centers
The Internet
- The Internet
Sampling Methods
- Sampling Methods
Measuring Media Coverage
- Measuring Media Coverage
Measuring Illegal Construction Waste Dumping
- Measuring Illegal Construction Waste Dumping
Measuring Street Cleanliness
- Measuring Street Cleanliness
Measuring Domestic Waste Container Emptying
- Measuring Domestic Waste Container Emptying
Net Promoter Score
- Net Promoter Score
Using Integrated Applications for Customer Experience Management
- Using Integrated Applications for Customer Experience Management
Measuring Accounting-Based Sales Performance Indicators in Retail
- Measuring Accounting-Based Sales Performance Indicators in Retail
Exercises
- Applied Exercises
Certification Exam
- Measuring KPI Values Program Exam (C6)
About the Author
Dr. Mohammed Mustafa Mahmoud (Dr. 3M)
- Director of Professional Certification Programs, Global Performance Management Academy, Toronto, Canada.
- Holds a PhD in Business Administration (Decision-Making Science) and three Master’s degrees (Management, Civil Engineering, Regional Planning) from the University of Pennsylvania, Philadelphia, USA.
- 46 years of professional experience:
- 20 years as a university professor in the USA, Egypt, Kuwait, and Canada.
- 26 years in strategic planning, performance measurement, and leadership development.
- Served as a consultant to the Ministers of Labor, Health, and Economy and Planning in Saudi Arabia.
- Contributed to developing performance indicators for Saudi Vision 2030 and created a methodology for measuring organizational maturity in performance management for public entities.
- Supervised and reviewed hundreds of strategic plans, performance indicators, and performance reports.
- Served as Strategy Management Director for 5 years at the Jeddah Governorate Municipality.
- Contributed to developing performance indicators for the Guests of Rahman Program and the National Industrial Development and Logistics Program.
- Designed hundreds of Balanced Scorecards for government bodies, private organizations, charities, and universities.
- Developed a methodology for measuring and improving board effectiveness, applied in various private and nonprofit organizations.
- Contributed to establishing academies such as Savola Academy, Panda Academy, and the Knowledge City Institute for Leadership and Entrepreneurship.
Program Statistics
- 12 Training Programs
- +114 Registered Trainees
- Not Enrolled (229 Places Remaining)
- Program Cost: $400.00 USD
- Program Content: 29 Lessons
- Certification Exam for Program Completion
- Training Program Certificate