Key Performance Indicators (KPIs)

Program Overview

Establishing an effective performance management system is instrumental for organizations to monitor their progress in achieving their vision and strategic objectives. The right selection of key indicators, which provides balanced and objective measures of predicted and actual performance, is critical to ensure accountability to deliver expected results. This program aims at providing an in-depth understanding and practical skills in developing a dashboard of balanced set of key performance indicators. The program will shed light on the psychological aspects of selecting the KPIs in order to be able to predict potential unintended consequences during implementation. The program will provide a wide spectrum of real-live examples used in organizations from diverse industries, government and third sector.

Program Objectives

Upon the successful completion of the module, participants should be able to:

Realize the importance of developing an objective measure of performance
Appreciate the value of developing an enterprise performance management system
Different between the four different scales of measuring data
Develop cause-and-effect KPIs relationships
Use the Logic Model to develop KPIs
Develop objectives attributes and associated KPIs
Understand the five different classification approaches of KPIs
Select the proper unit, polarity, frequency, accumulation, and benchmarks for KPIs
Master the development of KPIs for popular key categories: Compliance, Completion, Availability, Utilization, Efficiency, Seasonality, and Equity
Access diverse sources of published KPIs reports
Use six different approaches for setting KPIs targets
Understand the Behavioral Aspects of Selecting KPIs and avoid negative unintended consequences